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Terms & Conditions

Effective Date: 11.08.2025
Studio Name: Kaya Studio
Location: 8–10 Wades Lane, Teddington, TW11 8HF

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Welcome to Kaya Studio (“we,” “our,” or “us”). By accessing or using our website and services, you agree to these Terms & Conditions. Please read them carefully.

These Terms & Conditions (“Terms”) outline the rules for using our classes, services, and facilities. By booking or attending any class, workshop, or private session, you agree to be bound by these Terms.

 

1. General Information

Kaya Studio operates from 8–10 Wades Lane, Teddington, TW11 8HF.
We offer Pilates, wellness classes, workshops, and related services both in-person and online.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
We may update these Terms periodically; updated versions will be posted on our website and/or displayed in the studio.

 

2. Bookings & Payments

  • All classes must be booked in advance through our website, booking app, or studio reception.

  • Full payment is required to confirm your booking.

  • Payments must be made at the time of booking unless otherwise agreed.

  • Class credits, passes, and memberships are non-transferable and non-refundable, except where required by law or under the 24-hour cooling-off period.

  • Prices are listed in GBP (£) and may change without prior notice.

  • We reserve the right to amend class schedules, instructors, or services at short notice.

 

3. Cancellations & Refunds

Group Classes & Private Sessions

  • Cancellations must be made at least 24 hours before the scheduled start time to receive a credit or reschedule.

  • Late cancellations or no-shows will result in the full fee being charged or credit deducted.

Workshops & Special Events

  • Non-refundable unless the event is cancelled by Kaya Studio.

Cooling-Off Period

  • All purchases (single sessions, memberships, or packages) include a 24-hour cooling-off period from the time of purchase.

  • You may cancel within this period for a full refund.

  • Missed sessions are not eligible for refunds outside the cooling-off period.

 

4. Memberships & Packages

  • Memberships renew automatically (weekly, monthly, or annually as applicable).

  • Memberships may be paused or cancelled with one month's written notice, unless otherwise specified.

  • Intro offers, single-session passes, and direct debit memberships are valid for 30 days from the purchase date.

  • Block passes (e.g., 5 or 10 classes) are valid for 3 months from purchase.

  • All unused sessions expire at the end of the validity period and are non-refundable.

 

5. Health & Safety

  • Participants must be 15 years or older.

  • You confirm that you are physically fit to participate and will inform the instructor of any injuries, health conditions, or pregnancy before the class.

  • Participation is at your own risk.

  • Kaya Studio is not liable for injury, illness, or health issues arising from participation unless caused by our negligence.

  • Appropriate clothing and grip socks are required.

  • Mobile phones must be silenced during class.

 

6. Studio Rules

  • Please arrive at least 5 minutes before class; late arrivals may not be permitted.

  • Personal items should be stored in designated areas. Kaya Studio is not responsible for lost or stolen property.

  • Only water is allowed inside the studio.

  • Respectful behaviour toward instructors, staff, and other participants is expected.

  • We reserve the right to refuse service to anyone who violates studio rules.

 

7. Liability Waiver

By attending classes at Kaya Studio, you understand and agree that:

  • You participate voluntarily and at your own risk.

  • You acknowledge the physical nature of Pilates and the associated risks.

  • You release Kaya Studio, its instructors, and staff from any liability for injury, loss, or damages incurred during participation, except where caused by negligence.

 

8. Online Classes & Recordings

  • You are responsible for ensuring a safe environment and appropriate equipment when participating online.

  • Recording, sharing, or distributing any online class content without written permission is strictly prohibited.

 

9. Intellectual Property

All content on our website—including text, images, videos, branding, and class materials—is owned by or licensed to Kaya Studio.
You may not copy, reproduce, or distribute any content for commercial purposes without written consent.

 

10. Privacy & Data Protection

We comply with UK GDPR and the Data Protection Act 2018.
Your personal information is used only for:

  • Booking management

  • Membership administration

  • Studio communication

We do not share your information with third parties unless legally required.

 

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or services.

 

12. Complaints & Feedback

We welcome feedback and aim to resolve concerns promptly.
Please contact us in writing at:

hello@kayastudios.co.uk

 

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. Changes to Terms

We may update these Terms at any time. Continued use of our services indicates acceptance of the revised Terms.

 

Acknowledgement

By booking or attending any class, workshop, or session at Kaya Studio, you confirm that you have read, understood, and agree to these Terms & Conditions.

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